Privacy Policy
This Privacy Policy explains how Ranva Technologies Pvt Ltd (“Company”, “we”, “us”) collects and uses personal data when you use Weggo, including the Weggo website, mobile apps, and related services (together, the “Platform”). Weggo lets you order food and groceries from independent stores and send parcels for delivery.
Effective date: 27 September 2026.
1. Who is responsible
The data fiduciary for personal data processed on Weggo is Ranva Technologies Pvt Ltd, a company incorporated in India. Weggo is the brand name of the Platform. Stores, restaurants, and delivery partners are independent businesses. They receive only the order details they need to prepare or deliver your order.
2. Data we collect
- Account data: name, mobile number, email address, and password or one-time password used to sign in.
- Order data: items, store, delivery or pickup address, order notes, and order status.
- Location: delivery address and, when you allow it, device location, so we can check the delivery zone, show nearby stores, and assign a delivery partner.
- Payment data: payment method chosen (such as UPI, card, net banking, wallet, or cash on delivery), payment status, amount, and the transaction reference returned by our payment gateway. We do not store your full card number, CVV, UPI PIN, or net-banking password. Those details are entered on the payment gateway’s page and are handled by that gateway.
- Device and log data: app version, device type, IP address, and basic logs needed to keep the Platform secure and to fix errors.
- Support data: messages you send through chat, calls, or Help & Support, and photos you choose to upload for an order issue.
3. Why we use it
- To create your account, take orders, collect payment, and arrange delivery or pickup.
- To send order updates, OTPs, and support replies by SMS, notification, or email.
- To prevent fraud, duplicate accounts, and unauthorised payments.
- To calculate delivery fees, taxes, offers, refunds, and wallet balances.
- To meet legal duties, including tax and payment records.
- To improve the Platform, using aggregated or de-identified data where possible.
We do not sell your personal data.
4. Who we share it with
- Stores and restaurants receive the items, your name, and the contact or address details needed to prepare and hand over the order.
- Delivery partners receive the pickup and drop address, your name, and a phone number so they can complete delivery.
- Payment gateways and banks receive the amount and payment instruction. They process the payment under their own terms and privacy policy. A successful or failed status, and a transaction reference, are shared back with us.
- Service providers who host the Platform, send SMS or email, or store files, only to perform that work for us.
- Authorities when required by law, a court, or a government direction.
5. Payments
Online payments on Weggo are collected by a payment gateway appointed by the Company. The gateway is responsible for card, UPI, and net-banking authentication. We keep the transaction reference, amount, and status so we can confirm the order, issue a refund to the original method, or answer a payment dispute. Cash collected by a delivery partner is recorded as cash on delivery.
6. How long we keep it
We keep account and order data while your account is active and for as long as we need it for refunds, disputes, fraud checks, and legal or tax duties. Payment records are kept for the period required under Indian tax and payment rules. You may ask us to delete your account. We will delete or de-identify personal data that we are not required to keep.
7. Security
We use access controls, encrypted connections (HTTPS), and restricted access to order and payment records. No method of storage or transmission is completely secure. Please keep your OTP and password private.
8. Your choices and rights
Under the Digital Personal Data Protection Act, 2023, and applicable rules, you may ask us to:
- confirm whether we process your personal data and provide a summary;
- correct or update inaccurate data;
- erase personal data that we are not required to keep;
- withdraw consent for optional uses, such as promotional messages. Order and payment messages will still be sent when needed to complete an order.
You can update your name, phone, and saved addresses in the app. You can turn off device location in your phone settings; some delivery features will then be unavailable.
9. Cookies
The website uses cookies and similar storage to keep you signed in, remember your delivery zone, and remember the cart. You can block cookies in your browser. The site may not remember your address or sign-in if you do.
10. Children
Weggo is for users who are 18 or older. We do not knowingly create accounts for children.
11. Changes
We may update this policy. The new version will be posted on this page with a new effective date. Continued use of Weggo after the update means you accept the revised policy.
12. Grievance contact
For privacy questions or complaints, contact the Grievance Officer of Ranva Technologies Pvt Ltd through Help & Support in the Weggo app or website, or at the email address and phone number published on the Weggo website and app. Please include your name, registered mobile number, and, if relevant, the order number. We will acknowledge your request and aim to respond within the time required by law.